Dispatched Item But Order Not Received

Where’s my First Class Recorded Delivery order?

If you’ve ordered with our First Class Recorded Delivery option, we expect your order to take 1-2 working days from dispatch.

You can check the delivery status in your Order History:

1. Click My Account at the top of any page
2. Login with your email address and password
3. View your Order History
4. This will show you the status of your order.

Where’s my Second Class Recorded Delivery order?

If you’ve ordered with our Second Class Recorded Delivery option, we expect your order to take 2-3 working days from dispatch. If your order hasn’t arrived within the estimated delivery period, you can check its status in your Order History:

1. Click My Account at the top of any page
2. Login with your email address and password
3. View your Order History
4. This will show you the status of your order.

Where’s my Special Delivery (Next Day) order?

If you’ve ordered with our Special Delivery option, we expect your order to be with you next working day from dispatch. If your order hasn’t arrived within the estimated delivery period, you can check its status in your Order History:

1. Click My Account at the top of any page
2. Login with your email address and password
3. View your Order History
4. This will show you the status of your order.


Please be aware that the postal service can vary by region. If your item has not arrived after 15 working days from the date of posting, please contact us so we can process a replacement or refund. Unfortunately, we are unable to investigate or take any action until the 15 working days have passed

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